Refund policy

Returns & Refunds Policy

At The INKEY List, we want you to feel confident in your skincare purchases. If something isn't quite right, we're here to help.

What is your returns policy?

We don't currently accept standard product returns. However, if you have purchased a product from our UK website and aren't happy with the results, you may be eligible for our 60-day satisfaction guarantee.

This does not affect your statutory consumer rights, including applicable cancellation rights and rights relating to faulty or incorrectly supplied goods.

For any return or refund enquiries, please contact help@theinkeylist.com.

What is your 60-day satisfaction guarantee?

We want you to love your skincare. That's why we offer a 60-day satisfaction guarantee on eligible products purchased directly from uk.theinkeylist.com.

If you're not satisfied with your results, our askINKEY team can help you find an alternative product or arrange a refund, subject to the following conditions:

The guarantee is valid for 60 days from the date you receive your order.
It applies only to purchases made directly from uk.theinkeylist.com.
You must have used at least one product to be eligible.
Customers can make up to three claims per year.
Each product is eligible for one claim.
You do not need to return the product to make a claim.
We reserve the right to decline claims where customers do not follow the advice provided by our team.

To make a claim, please email ask@theinkeylist.com.

Can I return a product if I've opened or used it?

We don't currently accept standard returns of opened or used products.

However, if you've tried a product and are unhappy with the results, you may qualify for our 60-day satisfaction guarantee.

Please contact ask@theinkeylist.com for support.

Your statutory rights remain unaffected.

What if my order arrives damaged, faulty or incorrect?

We're sorry if something isn't right with your order.

If you've received a damaged, leaking, faulty or incorrect product, please contact our Customer Experience Team at help@theinkeylist.com.

To help us resolve your enquiry, please include:

Your order number
A description of the issue
A photograph of the affected or incorrect product, where possible

Our team will review the issue and advise on the appropriate next steps, including a replacement or refund where applicable.

How long does a refund take?

Once your refund has been processed, it will usually appear in your account within 5–7 working days, depending on your payment provider.

If your order has been returned to us by the delivery carrier, we aim to process your refund within 14 working days of receiving the parcel back.

Applicable statutory refund deadlines will continue to apply.

Can I get a refund for a product purchased from another retailer?

If you purchased your INKEY List products from a third-party retailer, such as Sephora, Boots or another authorised stockist, please contact that retailer directly to arrange any returns or refunds under their applicable policy and your statutory rights.

Our askINKEY team is still happy to help with product questions and skincare advice, regardless of where you made your purchase.

Skincare advice: ask@theinkeylist.com